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How aha77 Handles Your Personal Information

When you open an account with aha77, we collect only what we need to run your wallet, process payments through bKash, Nagad and Rocket, and keep your account secure.

bKash, Nagad, Rocket payment data handled separatelyAccount data stored with encryptionYou can request data access at any timeCookie controls available in your browserPolicy applies to eligible regions under local law
aha77 How aha77 Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Account Privacy Request Send a written request from your registered email address to ask what data we hold on your account. We respond to data access requests as promptly as our review process allows.
Live Chat — Account Help Open the chat window inside your account dashboard and select the account or privacy topic. Our support team can flag your request to the data handling team directly from that session.
Data Deletion Request If you close your account and want your personal data removed, submit the request in writing with your account ID. We confirm deletion once compliance and retention obligations are satisfied.
DATA HANDLING PRACTICES

How We Protect and Manage Account Data

Encryption on Every Transaction Account data and payment references — whether from a bKash deposit or a Rocket withdrawal — travel over encrypted connections. We do not store raw payment credentials on our servers.
Cookie Use and Browser Controls We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust or block non-essential cookies directly in your browser settings at any time.
Retention and Deletion Schedule We keep account records for as long as your account is active and for the period required by applicable rules afterward. Data no longer needed is deleted on a defined rolling schedule, not stored indefinitely.
Who Can Access Your Data Internal access to your personal data is restricted to staff with a direct operational need — account verification, payment reconciliation, or responding to your support request. We do not share it with unrelated third parties.

Your Privacy Rights and Common Questions

These are the questions we hear most often about account data, cookies and how to make changes. If your question is not here, reach out through the live chat or email route described in the contact section above.

We collect your name, email address, contact number and the credentials you set at registration. We also log device and session data at login to protect your account from unauthorised access.

Transaction references from bKash, Nagad and Rocket are stored to reconcile your wallet balance. We do not store your mobile banking PIN or full account number — only the reference and amount our system needs.

Yes. Email us from your registered address with your account ID and a data access request. We will compile what we hold and respond through the same channel within our review period.

Submit a written deletion request including your account ID after closing your account. We process deletions once we have met any retention obligations required by applicable compliance rules in your region.

We do not sell your data. We share only what is necessary with payment processors — such as the rails handling bKash or Rocket transactions — and only for completing those specific transactions securely.

Session cookies keep your login active. Analytics cookies help us understand page usage. You can block or delete non-essential cookies through your browser settings without losing your account access or wallet data.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.